FAQ

Where can I ask for help?
To keep expectations clear, with the fulfillment point kept unambiguous, support is available through support@nubyharvest.shop, 512-204-5454, or mail at 2769 Short St, Bellmore, New York, 11710, United States, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

May I stop an order before fulfillment?
For dependable support, with the governing store practice identified, an unshipped order can be cancelled. Once shipped, it follows the return process in the Refund Policy.

What is the expected delivery schedule?
Within this policy, with the applicable timing made explicit, the store processes an order in 1-2 business days, and the carrier estimate after dispatch is 4-6 business days.

Are payments processed in U.S. dollars?
To state the rule precisely, with service expectations set in advance, yes, all transactions use USD, with Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover accepted as shown at checkout.

Which shipping destinations are supported?
For a clear pre-purchase understanding, with each party's responsibility identified, only addresses in the United States are eligible. Standard delivery costs the customer nothing and includes tracking.

What types of products does the store carry?
For consistent order handling, with the order stage tied to the rule, customers can browse baby and toddler feeding and drinking products, teethers and soothing products, bath and potty items, travel essentials, play products, and everyday care accessories, including choices used for feeding, drinking, teething relief, soothing, bath time, potty training, travel, play, and everyday baby or toddler care. Current variants, package contents, and availability are stated in each listing.

Can I change my mind after delivery?
To keep expectations clear, with each party's responsibility identified, a no-reason return or exchange may be requested for 30 days, with approved return shipping covered by the store. The preference-based exception list is custom items, clearance/Final Sale goods, gift cards, and opened intimate/hygiene-sensitive products; it does not remove rights for defective, damaged, incorrect, or missing merchandise.

What happens after a refund is approved?
As a practical matter, with the store's obligation made direct, we issue it to the original payment method; the account usually reflects the credit within 5-10 business days.

Merchant Information
Brand/store name: nuby
Contact email: support@nubyharvest.shop
Phone: 512-204-5454
Physical address: 2769 Short St, Bellmore, New York, 11710, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)